At Viroh Store Kenya, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded after purchase from virohstore.com.

1. Eligibility for Returns

You may request a return or exchange if:

• The product received is damaged, defective, or not working upon delivery
• The wrong item was delivered
• The product is unused, uninstalled, and in its original packaging

Returns must be reported within 24 hours of delivery.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or incorrect installation
• Items that have been used, altered, or repaired
• Electrical components once installed or soldered
• Batteries, consumables, or accessories once used
• Items returned without original packaging

3. Return Process

To request a return:

1. Contact us via phone or email within 24 hours of receiving your order.
2. Provide your order number, product name, and clear photos or videos showing the issue.
3. Our team will review and guide you on the next steps.

Do not return any item before receiving confirmation from us.

4. Inspection & Approval

All returned items will be inspected upon receipt. Approval of a return, exchange, or refund depends on the condition of the product and compliance with this policy.

5. Refunds

• Approved refunds will be processed after inspection.
• Refunds may be issued via the original payment method or store credit.
• Processing time may take 1–3 working days, depending on the payment method.
• Shipping or delivery charges are non-refundable, unless the return is due to our error.

6. Exchanges

• Exchanges are subject to product availability.
• If the replacement item is out of stock, a refund or store credit may be offered.

7. Delivery & Return Costs

• If the return is due to a wrong or defective item, return delivery costs will be covered by Viroh Store Kenya.
• If the return is due to customer preference or error, return delivery costs will be borne by the customer.

8. Order Cancellations

Orders can only be cancelled before dispatch. Once an order has been shipped or delivered, cancellation is not allowed.

9. Contact Information

For return or refund inquiries, contact us:

• Website: virohstore.com
• Email: info@virohstore.com
• Phone: 0715054151 / +254700421989
• Location: Old Nation House, Ground Floor Shop B6, Tom Mboya St, Nairobi, Kenya

By placing an order on virohstore.com, you agree to this Return & Refund Policy.